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SERVICES
Tom Scabareti - Sales Coach & Trainer
Tom Scabareti has been in sales for his entire career, training, and coaching individuals in three industries. A national and international keynote speaker, Tom has openly shared his strategies and sales techniques with audiences from small groups to large conferences.
As a sales coach, he empowers individuals to rethink the “traditional sales process “and embrace his customer-centric sales process. His strengths are working with sales professionals and sales teams to modify their sales behaviors to improve conversion rates, solidify account retention, and drive sales revenues for organizations.
Sales coaching is a process of providing individual or group training to sales representatives to improve their sales performance and drive consistent sales success. Sales coaching involves having regular conversations with reps, reviewing their pipeline and deals, analyzing their calls, and helping them gradually build their skills through practice and collaboration. Sales coaching can benefit both the coach and the coachee in various ways, such as increasing self-awareness, leveraging strengths, overcoming challenges, achieving goals, and enhancing customer satisfaction.
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SALES TRAINING
Sales Process Structure
Businesses tasked with selling professional services need customized training for sales professionals and management training to improve sales performance by focusing on building selling skills that help sales professionals connect with buyers and drive momentum to the close of the sale.
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Assess and develop a concise and compelling value proposition.
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Learn methods to develop customer-centric feedback, explore the customer’s decision-making process, and resolve objections.
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Develop a value proposition to differentiate themselves from the competition.
CUSTOMER SERVICE
Customer Experience Training
Customer service experience is customers' overall impression of your brand, products, and services. It is influenced by every interaction that customers have with your company, from the moment they discover you to the moment they leave feedback or refer you to others. Customer service experience is crucial for building customer loyalty, retention, and satisfaction.
To deliver a great customer service experience, you need a team of well-trained, skilled, and motivated customer service representatives. They are the front line of your business, and they need to know how to handle different situations, communicate effectively, and solve problems efficiently. They also need to understand your products, customers, and company culture.
That’s why customer service experience training for teams is essential. It is educating and empowering your customer service team to provide the best possible support and service to your customers. It involves teaching them the basics and soft skills of customer service, as well as the specific tools and techniques that they need to use in their daily work.
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Defining Exceptional Customer Experience
1. Company’s core values
2. Assess Employee Onboarding
3. Active listening
4. Understanding Empathy
5. Effective Communication
6. Customer-Centric mindset
7. Enhanced Telephone Skills
8. Diversity and sensitivity awareness
9. Problem-solving
10. Crisis Management
PUBLIC SPEAKING
Public Speaking and Presentations
Tom's speaking style is clear and direct. He is engaging, entertaining, and interactive with his audience, using examples and relevant stories to share knowledge gained from thirty years as one of the nation's top sales coaches. When Tom is your keynote speaker, audiences will laugh, listen, and walk away with the type of “Aha!” moment that prompts lasting change.
